CANCELLATION
All cancellations must be made between the hours of 6:00 am and 9:00 pm MST. So that we may continue to offer our competitive rates and high quality of service, we ask our clients to understand that no shows and last minute cancellations not only cost the company and our drivers time and money, but our clients as well. Please note our specific policies for your type of reservation.
Cancellations for local airport transfers must be made a minimum of 2 hours prior to the reservation. Cancellations for charters, out of town reservations, mountain area transportation, and ski resort trips must be made a minimum of 24 hours prior to the reservation. For cancellations made after the allotted time frame, the base rate and chauffeurs anticipated gratuity 18% will be non-refundable. Cancellations within the allotted time frames are entitled to a full refund of the base rate. Cancellation and processing fee of 20% of the base rate will be non-refundable. Due to round trip discounts, after initial run is complete on round trip reservations, the return trip charges will be non-refundable.
NO SHOWS
A "no show" fee equal to the base fare price of the trip plus 20% gratuity plus applicable wait time fee will be charged when passenger fails to show at the designated location.
PAYMENT
Balances are to be paid to Customer Service before the beginning of the run. Drivers are NOT AUTHORIZED to make any changes to client's reservations under any circumstances, nor apply or discount charges, or accept any payment other than additional gratuity. The standard industry rate of 18% additional charge for gratuity and processing fees, supplies to all additional charges. All initial charges, fees and discounts are estimated based on standard rates and fees. Additional tolls, parking, stops and other fees may apply. Actual total amount due will be calculated upon completion of the trip.